Customer Experience Consulting
You want your clients and customers to have a seamless, high end, joyful experience with your business.
You want your team to have clear systems in place so they can feel empowered and at ease while supporting your clients.
I can give you what you want.
I have the expertise and tools to help you created a customized customer experience for everyone who interacts with your business.
After 6 years working with small businesses and online entrepreneurs specializing in customer experience under my belt, I bring a the knowledge when it comes to the pieces that need to be in place to make the machine work smoothly…and a knack for knowing what particular touches will make your community feel especially loved.
My background in Social Work has given me a unique ability to predict and overcome any customer experience challenges you may face, while also honing in on the skills of your team and sharing how to leverage them for the best results.
When consulting on your Customer Experience, I will work with you to create a bespoke plan…plus a Standard Operating Procedure to help in executing that plan.
You will walk away with all the tools you need to bring your Customer Experience to the next level.
And then what? More referrals. Repeat clientele. Testimonials for your social proof. Better results for your business.
What does this support look like?
-a 20-minute consult so I can get to know YOU, your business, and
-your goals for the way you want your client experience to feel…
-and your current challenges to creating it into reality
-an in-depth questionnaire about your current client on-boarding and support systems
-a 90-minute face-to-face call where we work together on the pain points of your customer experience and the practicalities of delivering excellence.
-a Customer Experience File, delivered to your inbox, summarizing our work together and all of the changes you (and your team) will be making as a result.
-14 days of Q+A follow up support via email
My calendar is pleasantly full, and I keep limited space for these detailed consults each month.
Ready to reserve your spot?